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Objective:
After finish this course,
participants will be better in:
-
Discuss the
communication process
-
Recognize factors affect
to communication process
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Develop effective listening skills:
how to listen exactly, listen with support and empathetic listening
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Develop presentation
skills
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Develop feedback skills
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Develop writing skills
Time:
2 - 10 working classes
Content:
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Clarify the importance
of communication
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How to communicate
effectively
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Communication process
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Influence of perception
to communication
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Communication in
cross-cultural environments
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Listening skills:
concept, why we have to listen, listening legend, listening habit,
rules to listen effectively...
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Non-verbal communication
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Presentation skills: the
purpose of presentation, steps in process, some tricks to
presentation effectively..
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Feedback skills how to
feedback effectively, some standards in feedback
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Writing report skills:
strategy to make a report effectively...
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